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FAQ: Sales
If you are unable to find an answer to your question, please contact our sales or service
departments.
Q: I live in Europe, do you have a sales office in my area?
A: Yes, our European Division is called InfoSight Europe and is located at Belasis Business center, Coxwold Way, Billingham, TS23 4EA, United
Kingdom. Their telephone number is 44(0) 1642 343450, their fax
number is 44(0) 1642 343451 and their email address is
This new office will provide help in sales, engineering and service.
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Q: I am interested in your tags and tag printers. Which
product is right for my needs?
A: To determine the proper tag for your application, please contact our sales department. This will help to
identify the proper tag technology for your specific needs. Once a
tag technology is identified, you may select an appropriate printer from our products
page.
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Q:
What is the lead time on tag shipments?
A: Currently 4 weeks after receipt of order on all standard tags. Custom orders will be scheduled at the time of order.
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Q:
What is lead time on InfoTag® Laser Markers?
A: Currently 12 weeks after receipt of order on standard printers. Custom printers or accessories will be scheduled at the
time of order.
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Q:
Is there a manufacturer's representative in my area?
A: Most likely we have a representative in your area. See our list of manufacturer's representatives or
contact our sales department for more
information.
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Q:
Is it possible to see equipment in operation?
A: Yes, certain steel mills offer tours or you can have a tour of InfoSight's facility.
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Q:
Are samples available for testing?
A: Yes, we offer samples from most of our marking products. Contact your representative or the sales
department to obtain the samples you need.
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Q:
Is it possible to have someone from InfoSight visit our facility to evaluate our
application?
A: Yes. Contact your local representative or the sales department to schedule a site visit by a sales or engineering
professional.
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Q:
Are re-coilers available on the InfoTag® laser markers?
A: Yes, we offer a re-coiling device for the printer which allows printed tags to be placed back onto a coil for easy storage and transport.
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Q:
Can you include Commissioning, Start-up, Training, in our quotation?
A: Yes, just ask for this in your request for quotation.
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Q:
Is shipping included in your pricing?
A: No, shipping prices are not included. Please contact our shipping department for
information regarding the shipment of your order.
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Q: Are custom charges included in your pricing?
A: No, our pricing is for standard products only. Custom configurations are available at additional cost and will be quoted as needed.
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Q:
Do you have manual systems for affixing the tags to our products?
A: Yes, we offer manual methods of attaching tags including hand-held welding devices such as spot and MIG welders. We can recommend
other third-party attachment devices such as nails, wire and
bands. We offer more information on manual
attachment techniques.
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Q:
Can we have a demo conducted at our facility?
A: Yes, we are pleased to provide on-site demonstrations of our marking systems. To schedule an on-site demo visit, please contact your
local representative or the sales
department.
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