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FAQ: KE28xx InfoTag® Metal Tag Printer
If you are unable to find an answer to your question, please contact our sales or service departments.
Q: What is causing my tags to be printed too light?
A: This can be caused by several things. The most likely cause is that the laser's lenses have become dirty and must be cleaned.
It can also happen if the lenses are not properly focusing the laser beam on
the tag, which requires an adjustment to the lenses. An unlikely
cause would be a malfunction of the laser, or the laser has degraded over
time. A laser problem would require service by a qualified factory
technician.
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Q: How often should I clean the printer?
A: The printer should be cleaned at least once per week. During this cleaning be sure to inspect and clean the mirror, clean the lens system and
clean the inside of the printer.
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Q: How do I clean the lens?
A: Use a clean, lint-free cloth and distilled white vinegar. Flush the lens and galvo mirror with the vinegar and dry with the lint-free
cloth. Do not use alcohol of any kind,
pressurized air or freon, and do not rub the mirror with the cloth as these things can force dirt to jam into the
mirror or lens surface coating.
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Q: How do I clean inside the printer?
A: Clean all of the filter elements on the muffin fans and use compressed air to blow out any dust in the unit. Do not use
compressed air to blow out the mirror or lenses.
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Q: How do I change the location of text fields on my tag?
A: You can change the location of a text field (or logo or barcode field) using the operator terminal. First select the Tag menu,
Edit menu item. Select the text field to be changed and press
enter twice. Once the Text Field editor screen appears, tab to the
X and Y location fields and enter the new location coordinates.
Select OK to save your changes.
If you are using the KE28xx Tag Layout Utility, you can change the field
location by dragging the field to the desired place.
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Q: How do I add a logo to my tag layout?
A: You can add a logo to your layout using the operator terminal. First select the Tag menu, Edit menu item.
Select the Logo button at the bottom of the screen which will activate the
Logo Editor. You must then select the desired logo type, location,
height, width and rotation angle. Press OK to save your
changes. If you selected one of the two user logo types, you must
also download the logo bitmap images to the printer. We recommend
that you use the Tag Layout Utility to download logo images to the printer.
If you are using the Tag Layout Utility, you can add a logo by first selecting
the Logo Tool and then clicking the location on the tag where you want the
logo to appear.
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Q: How do I add a barcode to my tag layout?
A: You can add a barcode to your layout using the operator terminal. First select the Tag menu, Edit menu item.
Select the Barcode button at the bottom of the screen which will activate the
Barcode Editor. You must then select the desired barcode
symbology, location, height, rotation angle and link. The link
field accepts up to three single digits that specify the text field numbers to
use as the source of the data. The text fields specified in the
link will be concatenated to form the data to be encoded into the
barcode. Press OK to save your changes.
If you are using the Tag Layout Utility, you can add a barcode by first
selecting the Barcode Tool and then clicking the location on the tag where you
want the barcode to appear.
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Q: I am currently using 3 inch wide tag material. Can
I use 4 inch material in my printer too?
A: No, when your tag printer was manufactured, it was configured for either 3 or 4 inch wide material per your order. It is not
possible to run the other sized material in your printer without returning
your printer to the factory for conversion.
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Q: Can I use longer (or shorter) tag material if it is the same
width that I currently use?
A: You may run tag material of various lengths up to 20 inches as long as the width of the tags is compatible with your printer. To
change tag stock length, you must first set the Tag Length parameter in the
Marker Setup screen.
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Q: Why is the printer feeding one or more blank tags between each
tag it prints?
A: This is usually caused by one of two things. First, you may be using tag stock material that is not the same size as specified in the
Tag Length parameter of the Marker Setup screen. Second, the
Stepper Resolution parameter of the Marker Advanced Setup screen may not be
set properly. To calibrate the stepper resolution, first select
the Monitor menu, Calibrate menu item. From the Calibration
screen, select Motor and follow the directions shown.
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Q: Are tags available in different colors?
A: Yes, the Info-Tint™ line of tags offers a variety of tag colors for high temperature applications.
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Q: Can the tag layout be performed via the operator terminal?
A: Yes, the operator terminal provides a tag layout function which allows you to configure the location, size, orientation, etc. of the text,
barcode and logo fields of your tag. The operator terminal
cannot be used to add a custom logo or other bitmap image as this requires
a PC to download the image to the printer.
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Q: Is a Windows graphical program available to layout the tag?
A: Yes, InfoSight offers a custom designed Windows 9x utility program called the KE28xx Tag Layout Utility which provides a graphical WYSIWYG
(What You See Is What You Get) interface for designing your tag layout.
This utility allows you to add text, barcode and logo fields to your tag
in an easy to use way. This utility is available free of charge
for download from this site.
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Q: Can I use the Windows Tag Layout Utility to layout a tag for
a KE2700 series tag printer?
A: No, the KE2700 is not supported by the KE28xx Tag Layout Utility.
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Q: When I download a second User Logo bitmap, why does it replace my
first bitmap?
A: The tag printer differentiates the first and second user logo bitmaps based on the name of the file you send. The second
filename must contain the number two somewhere in the first seven characters
(e.g. FILE2.BMP) so that the printer knows it is the second
logo. If the filename contains no number it assumes that the image
is for the first logo and overwrites any image that may already be
saved. Placing a one in the name of the first logo file is
optional but recommended for clarity.
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Q: Why did one or more characters of my text field disappear when I moved
it using the Tag Layout Utility?
A: If any part of a character falls outside the left edge or the bottom edge of the tag, then that character will not be rendered and it will seem to
disappear. If a field is moved off the bottom edge, the entire
field will disappear. If a field that has been rotated 90 degrees
is moved close to the left tag edge, sometimes a single character will
disappear because some characters a just a bit taller than others and they
cross the boundary first. If you can't see the field to select it,
use the Setup/Tag Layout window to move it back into range.
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Q: How long will the laser last before it must be replaced?
A: Typically, the laser will last for at least 35,000 hours of lase (on) time. The laser is covered by the InfoSight one year
warrantee.
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Q: Can the laser be recharged?
A: Yes, the laser can be recharged by trained factory personnel. You must return the unit to the factory for recharging.
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